Camsols Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, software, integrations and services provided by Camsols E Commerce Private Limited (“Camsols”, “we”, “us” or “our”). By accessing, registering for, installing or using any Camsols service, you agree to be bound by these Terms.

If you are using the Services on behalf of a business or other legal entity, you represent that you have authority to bind that entity to these Terms. If you do not agree to these Terms, you must not use the Services.

1. About Camsols Services

Camsols provides software and operational services designed to support e-commerce businesses. Depending on the service selected, Camsols may provide or assist with:

• order management and order processing;
• inventory and product management;
• Shopify store connectivity and data synchronisation;
• fulfilment-related workflows;
• e-commerce website and selling-account management;
• customer support and operational assistance;
• payment reconciliation support;
• product listing and catalogue management;
• product photography and creative services;
• social media, marketing and related digital services; and
• other services agreed between Camsols and the customer.

Camsols may add, modify, improve or discontinue features from time to time.

2. Eligibility and Authority

You may use the Services only if you are legally capable of entering into a binding agreement and are authorised to act on behalf of the business, seller, vendor or store for which the Services are being used.

You are responsible for ensuring that your use of Camsols complies with applicable laws, marketplace rules, platform policies and contractual obligations.

3. Account Registration and Security

Certain Services require a Camsols account. You agree to provide accurate, current and complete registration information and to keep your information updated.

You are responsible for:

• keeping your login credentials confidential;
• restricting access to your account;
• all activity carried out through authorised users of your account;
• promptly notifying Camsols of suspected unauthorised access or security incidents; and
• ensuring that employees or authorised users comply with these Terms.

4. Camsols Order Management and Shopify Integration

Camsols Order Management allows eligible merchants to connect a Shopify store to a Camsols business account. A merchant may connect an existing Camsols business account or create a new business account during onboarding.

By installing the Camsols Shopify app and approving the requested permissions, you authorise Camsols to access and process Shopify data that is necessary to provide the functionality of the app. Depending on enabled features, this may include:

• orders and order-related information;
• customer information associated with order-management activities;
• products and product information;
• inventory information;
• Shopify locations;
• fulfilment and merchant-managed fulfilment information; and
• store and authentication information required to maintain the integration.

Camsols will use Shopify permissions only to provide, maintain, secure and support the Services and related operational functionality.

5. Business and Store Mapping

A connected Shopify store is associated with a specific Camsols business account. You must not attempt to connect, transfer or associate a store with a business that you are not authorised to manage.

Camsols may prevent or reject a store reassignment where necessary to avoid unauthorised access, data exposure or account misuse.

6. Merchant, Seller and Vendor Responsibilities

The merchant, seller or vendor remains responsible for its own products, store, customers and commercial activities. This includes responsibility for:

• the accuracy of product titles, descriptions, prices, images and other information;
• inventory availability and stock decisions;
• order acceptance, cancellation, refund and return decisions;
• customer communications;
• product quality, warranties and claims;
• taxes, GST, invoicing and other statutory obligations;
• compliance with consumer-protection, e-commerce and marketplace rules;
• obtaining customer consents where required;
• ensuring the lawful sale of products; and
• the actions of employees and users operating the account.

7. Product Information and Branded Goods

Sellers and vendors are responsible for all claims, descriptions and information supplied to Camsols concerning their products.

Where branded products are listed or managed through Camsols services, Camsols may require the seller or vendor to provide valid GST-paid purchase invoices, authorisation documents or other evidence showing lawful purchase or authority to sell the branded goods.

Camsols may refuse to list, process or support products where required documentation is not provided or where Camsols reasonably believes that the product may be unlawful, counterfeit, restricted or otherwise non-compliant.

8. Third-Party and Marketplace Charges

Unless expressly agreed otherwise in writing, merchants, sellers and vendors remain responsible for all charges imposed by Shopify, marketplaces, payment gateways, advertising platforms, logistics providers and other third parties.

Such charges may include marketing fees, transaction fees, final value fees, platform subscriptions, payment-processing fees, shipping fees and other charges imposed by third-party providers.

9. Plans, Packages and Pricing

Where a Camsols service is offered under a paid plan or package, the applicable pricing and included services will be communicated before purchase or displayed through the applicable sales or billing channel.

For Shopify App Store services, any app charges that are required to be billed through Shopify will be presented through the applicable Shopify-approved billing mechanism.

For separately contracted Camsols services, package features, order limits, service fees or setup fees may be changed by Camsols with reasonable prior notice where commercially necessary.

If a service agreement specifies a minimum package period, change window or notice period, that service agreement will apply in addition to these Terms.

10. Payments, Settlements and Reconciliation Services

Where Camsols provides e-commerce account management or payment-reconciliation support, payments for products sold may be remitted according to the rules and settlement schedules of the relevant marketplace, payment provider or e-commerce platform.

Camsols is not responsible for delays, deductions, reserves, chargebacks or payment holds imposed by a marketplace, payment gateway, bank or other third party.

Merchants remain responsible for verifying settlement records, platform deductions and amounts due to or from third parties.

11. Order Cancellations and Stock Availability

Camsols is not responsible for orders cancelled because products are unavailable, inventory is inaccurate, a platform rejects an order, payment fails, fulfilment becomes unavailable, or another third-party limitation prevents processing.

Merchants are responsible for maintaining accurate inventory information and making final business decisions concerning order acceptance and fulfilment.

12. Customer and Personal Data

Camsols may process merchant, store and customer information when necessary to provide the Services. Personal information will be handled in accordance with the Camsols Privacy Policy.

Merchants are responsible for ensuring that their collection and use of customer information complies with applicable privacy and data-protection laws and for providing any notices or obtaining any consents required by law.

The Camsols Privacy Policy is available at Privacy Policy.

13. Shopify Privacy Requests

Where the Camsols Shopify app processes protected customer or merchant information, Camsols may receive privacy and deletion requests through Shopify. Camsols will process applicable requests in accordance with its Privacy Policy, Shopify platform requirements and applicable law.

14. Acceptable Use

You must not use the Services to:

• violate any applicable law or regulation;
• sell unlawful, counterfeit, infringing or prohibited products;
• gain unauthorised access to another account, store or business;
• circumvent authentication, access controls or platform restrictions;
• introduce malware, malicious code or harmful content;
• interfere with the operation, performance or security of the Services;
• misuse personal information or customer data;
• abuse Shopify APIs or violate applicable Shopify platform policies; or
• use the Services for fraudulent or deceptive activity.

15. Third-Party Services

Camsols may integrate with or depend on third-party services, including Shopify, marketplaces, logistics providers, payment gateways, cloud infrastructure and communication providers.

Your use of third-party services may also be subject to the terms, policies and fees of those providers. Camsols does not control and is not responsible for services operated by third parties.

16. Service Availability

We aim to provide reliable Services but do not guarantee uninterrupted or error-free availability. Maintenance, internet failures, server issues, Shopify outages, third-party API changes, platform restrictions or other circumstances outside Camsols' reasonable control may temporarily affect availability.

17. Intellectual Property

Camsols and its licensors retain all rights, title and interest in the Camsols platform, software, source code, interfaces, designs, documentation, branding, logos, trademarks and other proprietary materials.

You retain ownership of your business data and content. You grant Camsols the limited rights necessary to host, process, transmit and use such data only as required to provide the Services and comply with law.

18. Confidentiality

Each party may receive non-public business, technical or commercial information from the other party. Each party agrees to use reasonable measures to protect confidential information and to use it only for legitimate purposes connected with the Services, unless disclosure is required by law.

19. Suspension and Termination

Camsols may suspend or terminate access where reasonably necessary if:

• these Terms are materially violated;
• the Services are used unlawfully or fraudulently;
• account security is compromised;
• applicable fees remain unpaid;
• required Shopify or third-party permissions are revoked; or
• continued access creates a material security, legal or operational risk.

You may stop using the Services at any time, subject to any separate written service agreement or applicable billing commitment.

20. Effect of Shopify App Uninstallation

Uninstalling the Camsols Shopify app revokes the app's ongoing authorised access to the relevant Shopify store.

Following uninstallation, Camsols may deactivate the store connection and may retain limited information where reasonably necessary for legal compliance, security, dispute resolution, backups or processing valid privacy and deletion requests, as further described in the Privacy Policy.

21. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis. Camsols does not warrant that the Services will always be uninterrupted, error-free or suitable for every business requirement.

Camsols does not guarantee any particular level of sales, profit, marketplace ranking, advertising performance, order volume or other commercial outcome.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Camsols will not be liable for indirect, incidental, special, punitive or consequential losses, including loss of profit, revenue, data, goodwill or business opportunity, arising from or related to the Services.

Nothing in these Terms limits liability that cannot lawfully be excluded or limited.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Camsols harmless from claims, losses, liabilities, damages and reasonable costs arising from:

• your unlawful or unauthorised use of the Services;
• your violation of these Terms;
• your products, product claims or customer disputes;
• your infringement of third-party intellectual-property or other rights;
• data or content supplied by you; or
• your failure to comply with applicable laws or platform requirements.

24. Changes to the Services or Terms

Camsols may update these Terms from time to time to reflect changes in the Services, business practices, law, security requirements or third-party platform requirements.

The revised Terms will become effective when published or on the date otherwise stated. Where reasonably appropriate, material changes may also be communicated through the website, application or email.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, courts having jurisdiction over Yamunanagar, Haryana, India will have jurisdiction over disputes arising from these Terms or the Services.

26. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

27. Entire Agreement

These Terms, together with the Privacy Policy and any applicable written service agreement, order form or plan terms, constitute the agreement governing the relevant Camsols Service. If a separately signed agreement conflicts with these Terms, the signed agreement will control to the extent of that conflict.

28. Contact Information

Questions regarding these Terms or Camsols services may be sent to: